SkyWalker Privacy Statement

Last updated: September 2026
SkyWalker Limited ("SkyWalker", "we", "us" or "our") respects your privacy and is committed to
protecting personal information.
This Privacy Statement explains how SkyWalker collects, uses, stores and protects personal
information when you:

• visit our website;
• contact us;
• request a quotation;
• engage our services;
• communicate with our team;
• participate in a project; or
• are incidentally captured in imagery collected during our drone operations.

SkyWalker operates in accordance with the New Zealand Privacy Act 2020 and applicable privacy
principles.

Depending on how you interact with us, we may collect:
Contact information
This may include:

• name;
• company or organisation;
• job title;
• email address;
• telephone number;
• postal or physical address; and
• other contact details you choose to provide.

We may collect information relating to a property or project, including:

• property address;
• building information;
• photographs;
• inspection information;
• cleaning requirements;
• access requirements;
• project instructions;
• site hazards;
• reports;
• before-and-after imagery; and
• other information necessary to provide our services.

SkyWalker uses drones for commercial building inspections, cleaning, maintenance and reporting.
During these operations, drone cameras may incidentally capture:

• people;
• vehicles;
• neighbouring properties;
• building occupants;
• signage; or
• other information visible from the air.

Our primary purpose for collecting imagery is to perform our contracted services, inspect property,
document building condition and provide reports to our customers.
We do not intentionally use drone operations to monitor individuals or collect personal information
unrelated to our legitimate business purposes.
Where practical and appropriate, we will take reasonable steps to minimise the unnecessary capture
of identifiable individuals.

We may collect and use personal information to:

• respond to enquiries;
• provide quotations;
• schedule services;
• communicate with customers;
• provide cleaning and maintenance services;
• undertake building inspections;
• prepare reports;
• document completed work;
• manage customer accounts;
• process payments;
• maintain business records;
• improve our services;
• manage health and safety requirements;
• comply with legal and regulatory obligations; and
• protect our business and customers.

We will only use personal information for lawful purposes and in a manner consistent with the purpose
for which it was collected.

 

We may share personal information where reasonably necessary with:

• our employees and contractors;
• project partners;
• subcontractors;
• professional advisers;
• technology and IT service providers;
• cloud storage providers;
• payment providers;
• insurance providers;
• regulatory authorities where required;
• other parties where you have authorised us to do so.

We will not sell your personal information.
Where we use third-party service providers, we take reasonable steps to ensure personal information
is appropriately protected.

Drone imagery and inspection reports may be provided to the customer who commissioned the work.
Where imagery contains information relating to neighbouring properties or identifiable individuals,
SkyWalker will take reasonable steps to ensure that such information is handled appropriately and is
not disclosed unnecessarily.
We may retain project imagery as part of our business and project records, including for quality
assurance, dispute resolution, maintenance history and compliance purposes.

SkyWalker takes reasonable steps to protect personal information against:

• loss;
• unauthorised access;
• unauthorised use;
• modification;
• disclosure; and
• other misuse.

Information may be stored electronically using secure cloud-based systems and business systems
operated by SkyWalker or our service providers.
The Privacy Act requires organisations to take reasonable safeguards to protect personal information.
(Privacy Commissioner)

We retain personal information only for as long as reasonably necessary for the purposes for which it
was collected, or where retention is required by law or legitimate business requirements.
Project imagery may be retained for an appropriate period to support:

• project records;
• warranty or service enquiries;
• future maintenance;
• before-and-after comparisons;
• quality assurance;
• customer disputes; and
• legal or insurance requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of
it.

You may request access to personal information SkyWalker holds about you.
You may also request correction of information that you believe is inaccurate.
We will deal with requests in accordance with the Privacy Act 2020.

If you believe that you or your personal information has been captured in SkyWalker's drone imagery,
you may contact us and explain your request.
We may need sufficient information to identify the relevant project, location, date or imagery.
Requests will be assessed in accordance with the Privacy Act 2020 and other applicable legal
requirements.

Where permitted by law, SkyWalker may use your contact information to provide information about
our services, company updates or relevant offers.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe
facility included in the communication.

In some circumstances, SkyWalker may receive information about an individual from another person
or organisation, for example a property manager, building owner, contractor or project representative.
Where applicable, SkyWalker will comply with the notification requirements of the Privacy Act 2020
relating to information collected indirectly.

If you have a concern about how SkyWalker has handled your personal information, please contact us
first so that we can investigate and attempt to resolve the matter.
You also have the right to contact the Office of the Privacy Commissioner.

We may update this Privacy Statement from time to time to reflect changes to our services,
technology, business practices or legal requirements.
The latest version will be published on our website.

This Privacy Statement is intended to operate consistently with the New Zealand Privacy Act 2020
and applicable privacy principles.